I WANTED to check with the rest of your readers if I am alone in having been massively let down by Abba Cars?

Having booked a cab to take my wife and I to the station for a special weekend away to celebrate her birthday, four hours in advance of the time we needed to be there, you can imagine my frustration when no taxi had been dispatched to collect us 20 minutes after it was due.

On calling the company to see if there was any way they could chivvy someone along because we had a train to catch I was told that there was no driver available and that traffic was heavy due to it being Black Friday.

Now I might just be old fashioned but I would have assumed they would check driver availability on taking the booking in the first place.

So I asked the telephonist why they had accepted the booking if there was no driver available.

I was told: “We can’t possibly know four hours in advance if there will be a driver available.”

Yes – that’s right. I am an idiot for expecting that they might know if they have a driver available when they accept a booking.

As it was no Abba taxi turned up so we were forced to start our special weekend waiting in the cold for a bus (which sailed through town interestingly – so much for the Black Friday traffic) and then running for a train that we missed by minutes.

We had to pay £155 for tickets to the next train (having lost £90 on the tickets we had already bought) which was overcrowded and on which we had no reserved seats and which we needed to change because it wasn’t direct.

Now I know these all sound like first world problems so I’m not looking for sympathy but what struck me is that as taxi customers in Warrington we have absolutely no choice.

I for one will not be using them again and I would encourage other readers who have had rubbish experiences to do the same.

Maybe if we hit them in the pocket they will start to take a bit of notice.

DAN GRIMES Great Sankey