A self-employed contractor has spent more than £1,200 on broadband and a TV package he never received from BT - as well as potentially losing out on business.

George Maddison, 62, informed BT that he was moving house in November 2022 in order to set up the internet and landline at his new address.

When the move to the new house in Lymm was delayed, George called BT to inform them but instead noticed he was being charged for a TV package he had never received.

Now, nearly two years on, George has still been being charged for the package, as well as never having his landline connected.

“This has affected my business, how much I don’t know, through people not being able to contact me on a landline,” he said.

“Older people around here rely on landlines to contact people.”

George has been contacting BT since November 2022 to try and resolve the issue, having spoken to around 14 members of staff in that time.

A BT Group spokesperson said: “We're very sorry for the problems Mr Maddison has experienced with his Digital Voice service, after moving to a new address.

“We've apologised to him and, to recognise the problems and inconvenience caused, offered a goodwill gesture of credit on his account.”

He has since cancelled his direct debit with BT after being unable to come to a resolution with the company.