A BEWSEY care agency has been ordered to improve by the health regulator after an inspection.

Premier Care Ltd, based on Froghall Lane, has been told to improve by the Care Quality Commission following a visit by inspectors in March.

The agency, which supported 177 people living across Cheshire with issues including dementia and physical disabilities at the time of the inspection, was inspected at 48 hours' notice.

'Mixed' feedback was given on the timeliness of visits by carers, with some service users reporting them being up to three hours late.

Employees told inspectors that that service was 'understaffed'.

Concerns were raised over staff not being 'sufficiently trained to be able to support people effectively'.

Members of staff had not been trained to treat specific conditions that the service users they were caring for had, including diabetes and epilepsy.

On one occasion a person who had diabetes was found on the floor of their home by a carer, but the member of staff did not check the service user's blood sugar levels.

Medicine records were 'not always clear or fully completed', while care plans and risk assessments were 'not always in place to assist staff'.

This meant that service users were 'at risk of receiving inconsistent care'.

In total, the CQC found two breaches of health and social care regulations.

But carers were praised for treating service users 'with dignity and respect'.

Premier Care Ltd has not responded to a request for comment.