111 line picks up more than 100,000 calls

Warrington Guardian: 111 line picks up more than 100,000 calls 111 line picks up more than 100,000 calls

THE controversial 111 non-emergency health phoneline received 114,434 calls in December.

The North West Ambulance Service (NWAS) took over the running of NHS 111 in October last year and after three months bosses have now said they were pleased to announce the service is ‘running smoothly and continuing to improve’.

Ian Moses, NWAS head of service delivery, said: “The run up to the festive season is always a very busy time for the Trust and this year was no exception.

“When people reach out for help, the 111 team are there to assist them.

“Our staff really do care about patients and want to do a great job.”

The phoneline hit the headlines last summer after the original provider said the service was ‘financially unsustainable’ but Mr Moses added there was now ‘high levels of public satisfaction’.

Comments (3)

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5:57pm Sun 23 Feb 14

GRUMPY PARENT says...

So It's doing what it is supposed to do!
Still Grumpy
So It's doing what it is supposed to do! Still Grumpy GRUMPY PARENT

7:35pm Sun 23 Feb 14

Rowdie says...

GRUMPY PARENT wrote:
So It's doing what it is supposed to do!
Still Grumpy
Well I'll raise a cheer and say it is good news for everybody if you won't!
[quote][p][bold]GRUMPY PARENT[/bold] wrote: So It's doing what it is supposed to do! Still Grumpy[/p][/quote]Well I'll raise a cheer and say it is good news for everybody if you won't! Rowdie

8:13pm Mon 24 Feb 14

old-codger says...

111 line picks up more than 100,000 calls.

How many 16 year olds do they employ with no medical training, The response from this company is unbelievable. I found my neighbour dead in bed, They asked me how I know he is dead, I said because he is stone cold and stiff, They asked me to take his pulse, I said he has no pulse because he is dead, Then they asked me if I was qualified to state that he is dead, I said don't bother with an ambulance I will send for the police, The policeman arrived and said he is dead, I asked him if he is qualified to say he is dead, The policeman said no I have no qualifications, He sent for an ambulance and it arrived in five minutes with lights and horns blaring, 111 no use to a dead man.
111 line picks up more than 100,000 calls. How many 16 year olds do they employ with no medical training, The response from this company is unbelievable. I found my neighbour dead in bed, They asked me how I know he is dead, I said because he is stone cold and stiff, They asked me to take his pulse, I said he has no pulse because he is dead, Then they asked me if I was qualified to state that he is dead, I said don't bother with an ambulance I will send for the police, The policeman arrived and said he is dead, I asked him if he is qualified to say he is dead, The policeman said no I have no qualifications, He sent for an ambulance and it arrived in five minutes with lights and horns blaring, 111 no use to a dead man. old-codger

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