I’D just like to applaud all staff at the new-look council offices in Times Square.

Over the past month I’ve had to visit a number of times for numerous reasons and have found the staff pleasant, friendly, clear and happy to help.

Thereby creating a more calm and relaxed environment.

A much better improvement from the previous Contact Warrington unit which was more like a morbid doctor’s waiting room, and that was only after you had managed to get past the battleaxe Keeper Of The Gate on reception who never seemed to allow anyone to be seen with their queries.

A positive step in the right direction.