I WANT to share my recent experience of Royal Mail services.
On August 31 I sent a package by recorded delivery to POPLA.
The postal service failed to deliver the package claiming that the addressee had gone away.
I subsequently confirmed that this was incorrect.
I waited for about six weeks for the package to be returned, but nothing happened.
Therefore, I visited the Holes Lane post office, who could only refer me to Royal Mail customer services department.
This, however, only added to my growing feeling of frustration.
A human being did not answer my enquiry, only recorded messages.
Eventually I established that the package was being returned to sender, but more than six weeks later it has still not arrived.
Undaunted, I decided to visit the Milner Street postal delivery office, where I was referred to a supervisor.
He listened but was otherwise rather unhelpful.
He merely tried to refer me back to the customer services department, but I do not like going around in circles.
I told the supervisor that perhaps the only option open to me, appeared to be involvement of the local media.
He merely shrugged his shoulders at this suggestion.
I am thus writing this letter in consequence of Royal Mail’s uncaring attitude to both warn other readers, but also to learn of other experiences please.
I also invited POPLA to comment upon their opinion of Royal Mail’s service.
EDWARD BLANCHARD Woolston
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here