MERSEYFLOW are chaotic, incompetent and a complete nightmare (Warrington Guardian, December 19).
I have had the misfortune of dealing with them for the past two years. As a disabled driver I am entitled to a concession. I was told that I had to apply online or go to their office in Runcorn.
I am not computer literate and live in Wales and only use the bridge at night. Several fines later and one lump sum of £154, I decided to get them off my back and got the badge.
Several months later I received another bundle of supposed fines. I decided to take them to the road traffic tribunal.
In preparing my statement I thought that I would check if any of the so-called new fines were paid for within the £154 that I had paid. Four of them had already been paid. I don’t know if I have paid twice for all the fines.
I did ask for all information, everything relating to my account.
It was sent to me by email with a password which was only valid for one use. All of a sudden I was told ‘we won’t be persuing these charges’. This only gives you a flavour of the reality.
Take them to the tribunal and ask for all, and I mean all, the details including recorded phone calls.
JACKIE THOMA S North Wales
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel