A CARE home in Callands has been ordered to improve for a third year in a row.

Callands Care Home has been told to make improvements by the Care Quality Commission following an unannounced inspection in May.

The Care Quality Commission had previously found that the Lydbury Close residential home required improvement after earlier visits in both 2017 and 2018.

Inspectors found that areas of the care home, both indoors and outdoors, were ‘not well maintained and required attention’.

Sufficient numbers of maintenance staff had not been deployed for a substantial period of time at Callands Care Home, which inspectors said had ‘impacted on the provision of care people received’.

Staff did not receive effective training, while confidential information was not always stored securely – leaving it accessible to others.

In total, inspectors found two breaches of health and social care regulations.

But Callands Care Home’s 109 residents were provided with ‘dignified and respectful care’.

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A spokesman for HC One, which runs Callands Care Home, said: “The health, safety and wellbeing of our residents are our top priorities and we take all feedback from the Care Quality Commission very seriously.

“We are pleased the report rated the home as good for caring – describing our colleagues as ‘kind and considerate’ – and we acknowledge there are some other areas we need to work on.

“To do this, we have implemented a comprehensive action plan – which includes colleagues working closely with our learning and development team to make sure they have the skills and knowledge needed to consistently provide the right care.

“The home is being actively supported by our wider regional team, and together we are working closely with our local partners and everyone connected to the home to make and sustain improvements.

“We are confident of demonstrating these improvements at our next review.”