A CARE home where a bruised resident alleged she had been ‘roughly handled’ by staff has been ordered to improve.

Cheshire Grange Care Home in Lymm has been told to improve following an unannounced inspection by the Care Quality Commission in August.

In total, the CQC found four breaches of health and social care regulations at the Booths Hill Road home.

One resident alleged that they had been handled ‘roughly’ by a carer and had two unexplained bruises on their arms.

Inspectors raised concerns about staff levels during their visit and found that the care home was reliant on agency workers due to a high turnover in employees.

Residents’ call bells were not responded to for more than an hour on some occasions while people in the home who had dementia were observed sitting for long periods without stimulation or interaction.

Risks assessments were not in place for the use of bedrails and for one resident who used oxygen equipment.

A spokesman for Barchester Healthcare, which runs Cheshire Grange Care Home, said: “We take the findings of the CQC very seriously and we recognise that changes need to be made in the home as the report identified.

“We have implemented a comprehensive plan, clearly outlining the immediate steps being taken to ensure these improvements in our services can be made swiftly - including extra training for staff to address issues raised in the report and an active recruitment drive to ensure that we hire, train and retain the best quality staff.

“We welcome that the CQC noted how the Memory Lane Community is helping our residents with dementia, and that staff and residents were interacting positively and in a caring manner.

“We would like to reassure everyone of our commitment to provide the highest quality of care to those living at Cheshire Grange and to emphasise that their health and wellbeing is at the forefront of everything we do.”