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Wrong to have in-house ruling
3:23pm Thursday 12th July 2012 in Letters
I IMAGINE some banks wish they could adopt a similar system to that used by Warrington Borough Council when someone complains about a councillor.
In May I made a complaint. I have now learnt that the decision whether to refer it to a standards committee rests with the solicitor for the council who is also the assistant director of corporate governance.
I am also led to believe there is no right to appeal that decision. Whatever the outcome there should be an opportunity to have it looked at again by a group of elected members, if not an independent individual.
Just imagine if banks were able to refer complaints to an in-house advisor as the final arbitrator.
It certainly wouldn’t increase public confidence.
DAVE WILLIAMS Fearnhead