ON arriving at Warrington Hospital at 10am for my disabled mother’s appointment at 10.15am, I was annoyed to find the machine nearest the disabled parking (near A&E) was still broken.

It was broken on our previous visit more than a month ago. I read on the machine that some machines accept cards.

I then ran to the main reception to find none of those machines accept cards. I then waited for the cash machine (the only one).

I then looked at the time and it was 10.10am — my mum has walking difficulties so I had to leave the ticket.

I went to the shop in outpatients to purchase something to get change from my £10 (the minimum I could get out from the cash machine) to which the woman said she couldn’t.

For a hospital that has now started charging disabled patients, you are making it incredibly hard for disabled to actually pay. It is a good job I was with her. Surely installing change machines would be a good idea.

Oh and my mum was late for her appointment. The reason we went to the hospital in the first place.

Going to the hospital isn’t a nice thing to begin with, but adding all this stress by not having working machines/ machines that give change?

What a joke.

KATIE NICHOLSON

Orford