Callands customer refused parcel at Milner Street delivery centre

7:50am Friday 28th September 2012 in News

Peter Roberts was turned away from collecting his vacuum motor after a Royal Mail mistake Peter Roberts was turned away from collecting his vacuum motor after a Royal Mail mistake

PETER Roberts was refused his parcel from Royal Mail all because he did not have a red delivery card.

That was despite him providing ID after staff failed to put the non-delivery card through his door.

Peter, of Pendine Close, Callands, said: “My Dyson cleaner motor broke and I ordered a new one on eBay.

“It still hadn’t arrived so I contacted the seller and they said it had been sent through the post so I decided to call in at the Milner Street delivery centre on Monday to see if it had been dropped off even though I had not received a card to say they had tried to deliver it.

“They got the motor out in front of me and told me I couldn’t have it because I did not have a red card.

“I had my ID with me and could prove I was the person it was addressed to but they still wouldn’t give it to me.

“He said he would have a word with the driver for not putting a card through but would not give it to me and said they would try to deliver it again the next day.

“Surely they can use some common sense, especially when I had proof of who I was.”

Morag Turnbull, from Royal Mail, said: “We would like to apologise to Mr Roberts for any inconvenience and assure him that all complaints are taken seriously.

“His recent experience at Warrington Delivery Office is not an experience the majority of our customers have and training sessions regularly take place with our people to raise awareness and ensure the correct standards are adhered to so as to deliver the service our customers expect and deserve.

“The delivery office manager at Warrington will be contacting Mr Roberts to discuss this matter and resolve this issue.”

But there is a happy ending to Peter’s tale.

“It did arrive on Tuesday and the vacuum cleaner is now fixed,” he added.

Comments(5)

the dr who says...
8:17am Fri 28 Sep 12

the royal mail is a pain, i was sent 3 kids Tshirts from the USA by a cancer charity, and they want £12.00 to give them to me "customs £4 royal mail £8 even though the sender had paid all the mailing costs, the value of the contents is about £6 they gave me a 0207 number to call to sort it out but it just says its not accepting calls, so i told em to stick it and send them back.

its a rubbish service

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Cleopatra says...
9:16am Fri 28 Sep 12

“Surely they can use some common sense, especially when I had proof of who I was.”


Using common sense means thinking outside the box and some people are just simply not able to do that. They are called 'idiots'.

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mikelwarb says...
9:24am Fri 28 Sep 12

The arrangements for self-collecting of parcels from Milner Street are a constant disgrace. The queue is regularly around the small reception area and out the door. At least twice, while I've been waiting, staff have just 'disappeared' - presumably because it was the end of their shift - with no replacement for at least 5 mins! I'm sure many of the problems must be down to poor management and inadequate planning. I actually feel sorry for the staff who have to face the frustrated customers!

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Daz@SankeyviaOrford says...
10:39am Fri 28 Sep 12

Jobs worth people are a pain ! In some of these types of organisations, they wonder why they loose jobs to the private sector .. I would love to put the likes of doctors receptionists , post office jobsworths, council jobsworths and over zelus traffic wardens, into ROOM 101 .

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MikeJT says...
11:50am Fri 28 Sep 12

Publically funded organisation so "common sense" doesnt have a place. Nowdays (since the concept of public service was ditched) its a case of "we have a set of rules that we MUST stick to". Things will never change whilst they have this mentality Afterall, if we get p###ed-off with the Royal Mail what choice do we have?

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