A VOLVO specialist has been recognised for his work at the dealership on Winwick Road.

Dave Sherlock, who has worked at Rybrook Volvo near the town centre for two years, has been named as the best performing product specialist for the UK.

“I’ve only been with Volvo since July 2016 so it’s quite an achievement to get where I am today, and to be given such support by the employers and the company I work for as well," he said.

“Being where I am in such a short space of time feels great.”

Dave, from Prescot, made the decision to become a product specialist after previously working with Maserati and BMW in their sales departments.

“I wanted to get into more of the customer service and experience side of things so that made me want to apply to work with Volvo especially,” he added.

The Volvo Knowledge Collaboration Tool allows employees to rack up reputation points based on their performance at work and determines the top performing specialists in the country.

He said: “It was a pilot scheme that was brought out last October where 20 of the highest performing product specialists were chosen, and I was one of them.

“It’s an online forum that’s open to the community of product specialists to answer questions, get a different perspective and get help from other product specialists with customer queries to increase response time.”

Product specialists from across the country can build up a reputation on the forum by answering customer queries correctly or providing others with accurate information.

“I’m currently at the top of that reputation board by quite a way, so to be at the top of that board considering the head trainer for the UK is on there, is quite an achievement,” he said.

“We need to be able to give a platform for customers to come and speak to us if they don’t know the answer to something and we usually get quite a quick response which helps keep the customer experience quite high. It makes customers want to come back to us, rather than as a last resort.

“It also helps make the next experience easier because you’ve built up a rapport with the customer.”