A GROUP of mums have joined forces in an attempt to help parents who paid for a Breezeboard Pro hoverboard and have still not received a refund.

The company, which had an office on Birchwood Park, hit the headlines before Christmas after they were banned from delivering items due to being unable to provide 'adequate safety testing information' to Warrington Trading Standards.

The business subsequently deleted their Facebook page and many customers claim they have since ignored phone calls, emails and letters from unhappy parents asking for answers.

A Facebook group set up by a group of mums from across the country claim more than 1,400 orders were unfulfilled prior to Christmas as well as an 'alarming' number of faulty boards that people are now struggling to get a refund for.

Sharon Deeks paid £350 for a board for her 11-year-old autistic son as a Christmas present and said it was very difficult explaining what had happened to him.

The 46-year-old, from Suffolk, said: "He still believes in Santa but we were one of the lucky families who could get him another present so he had something to open on Christmas Day.

"I don't know what we're supposed to do with the board now as I'm not going to put my child at risk letting him use it and there's no return address to send it back.

"I've sent 10 or 15 emails with no reply as well as a recorded letter.

"You just want them to speak to their customers so we know where we can go from here."

A statement from the Breezeboard Pro (BBP) customers group said many parents had been left frustrated and upset by a company which claimed they had been approved by trading standards.

A spokesman added: "Towards the end of November, it became apparent that all was not well.

"Customers were not receiving delivery notices and others experienced their payment being cleared but it being diverted to a completely different account called The Gas Company.

"It wasn't until around December 14 BBP finally admitted there was a problem...then on December 18 all avenues for people to contact BBP were stopped and they took down their Facebook and Twitter accounts.

"When the company closed avenues of communication, various Facebook pages appeared where people could try and garner support for their situation.

"We set up a support group purely for people trying to get refunds or repairs from BBP and we have tried to offer advice to people as well as emotional and moral support as it has left some customers utterly distraught.

"While we understand the pressures the company and staff found themselves under, they must respect that the real victims are those that paid them their hard earned money and were left completely high and dry."

Breezeboard Pro did not respond to requests for a comment.