Worries over new Warrington Hospital parking machines

Worries over new Warrington Hospital parking machines

Worries over new Warrington Hospital parking machines

First published in News

PATIENTS and visitors who regularly drive to Warrington Hospital are growing increasingly concerned over a new parking system at the hospital.

Automatic licence-plate recognition technology is currently being installed around the Lovely Lane site with the system expected to be going live in September.

But many readers have expressed fears the new system, which involves putting your car’s registration into the machine before paying, will be difficult for many to cope with including elderly visitors or panicked patients hurriedly trying to get into hospital.

Complaints so far include keypads on pay machines being too small for those with poor eyesight to read the instructions and worries attempts to remember a car’s licence plate to enter into the machine could prove difficult for elderly patients.

Parking charges have also come under fire as motorists are allowed 30 minutes of free parking to suit visitors dropping off a patient but to return during visiting hours is £3 for up to five hours of parking.

It means visiting a relative in hospital for a week would cost £35 to stay for an hour during each visit.

Pauline McEwan commented on our website: “Why should patients have to pay for parking?

“Hospitals should send some kind of card/badge for people who have appointments because you are very rarely seen at your appointment time.”

Another reader added the charges were ‘unjustified and unreasonable’ and the cost was ‘just another stress on top of worrying about the patient you are visiting’.

A hospital spokesman said: “The changes we have made to our car parking arrangements is to improve the system for our visitors. 

“The latest element is to prevent the misuse of parking facilities and inappropriate parking that often causes obstructions and hazards on site.

“We are aware that some patients and visitors have concerns about the machines and inputting their vehicle registrations wrong, but we want to reassure them if they do receive a fine and have proof of parking then the fine will be cancelled.

The spokesman added concessions would be available for regular patients and visitors bringing the cost down to around £1 a day.

Ranger Services has been appointed to enforce parking regulations and can hand out £75 fines, reduced to £40 if paid within 14 days.

A trust spokesman added any funds received from parking charge notices will be reinvested into ‘travel facilities’.

Car parking Q&A

Q: What happens if a patient or visitor enters their registration wrong, will they still have to pay the fine?

If a patient has entered the wrong registration and receives a fine, then they just need to send the ticket as proof and the fine will be cancelled.

Q: Can visitors use the £3.00 for 5 hours option to cover both visiting sessions (3.00pm – 4.00pm and 6.30pm – 7.30pm)? So they can leave the site and come back later without paying anymore?

Yes, if visitors pay for a full 5 hours, the administrative team will be able to see this information and the visitor should not receive a charge notice. If for any reason they do, they just need to contact the company with their ticket and the fine would be cancelled.

Comments (21)

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8:17am Fri 15 Aug 14

MrWhite says...

Know the difference between a parking charge and a parking fine, what these cowboy's issue is nothing more than an invoice, only councils and police can issues fines. Don't pay for parking and when you get the letters don't pay the company - you don't have to pay it, ignore the silly letters they send out and they will go away and hound someone else, they won't take you to court as it will get laughed out by any judge.
Know the difference between a parking charge and a parking fine, what these cowboy's issue is nothing more than an invoice, only councils and police can issues fines. Don't pay for parking and when you get the letters don't pay the company - you don't have to pay it, ignore the silly letters they send out and they will go away and hound someone else, they won't take you to court as it will get laughed out by any judge. MrWhite
  • Score: 13

8:37am Fri 15 Aug 14

mustang1974 says...

MrWhite wrote:
Know the difference between a parking charge and a parking fine, what these cowboy's issue is nothing more than an invoice, only councils and police can issues fines. Don't pay for parking and when you get the letters don't pay the company - you don't have to pay it, ignore the silly letters they send out and they will go away and hound someone else, they won't take you to court as it will get laughed out by any judge.
Interesting! Would be handy if you could post a link with legal proof of this. If this is true, and I don't doubt you Mr White for a minute, then you need to make this information readily available for the public to view. Instead of patients panicking, worrying and getting confused with the new system all they would have to do is place an A4 size piece of paper in the window quoting the law. This could have legs if you can come up with a link of sorts.

Thanks for the info in advance.
[quote][p][bold]MrWhite[/bold] wrote: Know the difference between a parking charge and a parking fine, what these cowboy's issue is nothing more than an invoice, only councils and police can issues fines. Don't pay for parking and when you get the letters don't pay the company - you don't have to pay it, ignore the silly letters they send out and they will go away and hound someone else, they won't take you to court as it will get laughed out by any judge.[/p][/quote]Interesting! Would be handy if you could post a link with legal proof of this. If this is true, and I don't doubt you Mr White for a minute, then you need to make this information readily available for the public to view. Instead of patients panicking, worrying and getting confused with the new system all they would have to do is place an A4 size piece of paper in the window quoting the law. This could have legs if you can come up with a link of sorts. Thanks for the info in advance. mustang1974
  • Score: 7

9:32am Fri 15 Aug 14

MrWhite says...

http://www.moneysavi
ngexpert.com/reclaim
/private-parking-tic
kets
http://www.moneysavi ngexpert.com/reclaim /private-parking-tic kets MrWhite
  • Score: 6

9:42am Fri 15 Aug 14

MrWhite says...

Also check out the Pepipoo forums as these are very helpful if you do get an invoice. http://forums.pepipo
o.com/
Also check out the Pepipoo forums as these are very helpful if you do get an invoice. http://forums.pepipo o.com/ MrWhite
  • Score: 3

9:49am Fri 15 Aug 14

Freeborn John says...

These expensive ANPR machines were put in to stop people giving a ticket with time left on it to someone who had just arrived as they were leaving, a common practice which the sharking NHS bean counters obviously couldn't allow.
Better to extort money from a second, even third visitor, for use of the exact same parking space that the first person had already paid for.
At least Dick Turpin wore a mask.
These expensive ANPR machines were put in to stop people giving a ticket with time left on it to someone who had just arrived as they were leaving, a common practice which the sharking NHS bean counters obviously couldn't allow. Better to extort money from a second, even third visitor, for use of the exact same parking space that the first person had already paid for. At least Dick Turpin wore a mask. Freeborn John
  • Score: 17

9:54am Fri 15 Aug 14

mustang1974 says...

MrWhite wrote:
http://www.moneysavi

ngexpert.com/reclaim

/private-parking-tic

kets
Good work, I've had a read through this article and people need to be aware of this when parking at the hospital.

I wonder if WG would run a story on this?!?!
[quote][p][bold]MrWhite[/bold] wrote: http://www.moneysavi ngexpert.com/reclaim /private-parking-tic kets[/p][/quote]Good work, I've had a read through this article and people need to be aware of this when parking at the hospital. I wonder if WG would run a story on this?!?! mustang1974
  • Score: 4

12:16pm Fri 15 Aug 14

david james01 says...

mustang1974 wrote:
MrWhite wrote:
Know the difference between a parking charge and a parking fine, what these cowboy's issue is nothing more than an invoice, only councils and police can issues fines. Don't pay for parking and when you get the letters don't pay the company - you don't have to pay it, ignore the silly letters they send out and they will go away and hound someone else, they won't take you to court as it will get laughed out by any judge.
Interesting! Would be handy if you could post a link with legal proof of this. If this is true, and I don't doubt you Mr White for a minute, then you need to make this information readily available for the public to view. Instead of patients panicking, worrying and getting confused with the new system all they would have to do is place an A4 size piece of paper in the window quoting the law. This could have legs if you can come up with a link of sorts.

Thanks for the info in advance.
Well done Mr White keep the information on this subject up. Let us all pass it on and stop these companies charging people with so called fines but as you say they are not fines which I didn't know. Well done again.
[quote][p][bold]mustang1974[/bold] wrote: [quote][p][bold]MrWhite[/bold] wrote: Know the difference between a parking charge and a parking fine, what these cowboy's issue is nothing more than an invoice, only councils and police can issues fines. Don't pay for parking and when you get the letters don't pay the company - you don't have to pay it, ignore the silly letters they send out and they will go away and hound someone else, they won't take you to court as it will get laughed out by any judge.[/p][/quote]Interesting! Would be handy if you could post a link with legal proof of this. If this is true, and I don't doubt you Mr White for a minute, then you need to make this information readily available for the public to view. Instead of patients panicking, worrying and getting confused with the new system all they would have to do is place an A4 size piece of paper in the window quoting the law. This could have legs if you can come up with a link of sorts. Thanks for the info in advance.[/p][/quote]Well done Mr White keep the information on this subject up. Let us all pass it on and stop these companies charging people with so called fines but as you say they are not fines which I didn't know. Well done again. david james01
  • Score: 5

12:21pm Fri 15 Aug 14

richiepooh says...

mustang1974 wrote:
MrWhite wrote:
Know the difference between a parking charge and a parking fine, what these cowboy's issue is nothing more than an invoice, only councils and police can issues fines. Don't pay for parking and when you get the letters don't pay the company - you don't have to pay it, ignore the silly letters they send out and they will go away and hound someone else, they won't take you to court as it will get laughed out by any judge.
Interesting! Would be handy if you could post a link with legal proof of this. If this is true, and I don't doubt you Mr White for a minute, then you need to make this information readily available for the public to view. Instead of patients panicking, worrying and getting confused with the new system all they would have to do is place an A4 size piece of paper in the window quoting the law. This could have legs if you can come up with a link of sorts.

Thanks for the info in advance.
He is right !!!

Its a civil matter you have to agree to pay otherwise no contract is made.

ignore the letters.

however what makes anyone think anyone should have to pay for parking here anyway, its not close to anything where someone would abuse the carpark for any other reason than to visit the hospital as either an employee, patient or visitor...there is no moral justification for profiteering from these people.. it should be a free car park full stop.
[quote][p][bold]mustang1974[/bold] wrote: [quote][p][bold]MrWhite[/bold] wrote: Know the difference between a parking charge and a parking fine, what these cowboy's issue is nothing more than an invoice, only councils and police can issues fines. Don't pay for parking and when you get the letters don't pay the company - you don't have to pay it, ignore the silly letters they send out and they will go away and hound someone else, they won't take you to court as it will get laughed out by any judge.[/p][/quote]Interesting! Would be handy if you could post a link with legal proof of this. If this is true, and I don't doubt you Mr White for a minute, then you need to make this information readily available for the public to view. Instead of patients panicking, worrying and getting confused with the new system all they would have to do is place an A4 size piece of paper in the window quoting the law. This could have legs if you can come up with a link of sorts. Thanks for the info in advance.[/p][/quote]He is right !!! Its a civil matter you have to agree to pay otherwise no contract is made. ignore the letters. however what makes anyone think anyone should have to pay for parking here anyway, its not close to anything where someone would abuse the carpark for any other reason than to visit the hospital as either an employee, patient or visitor...there is no moral justification for profiteering from these people.. it should be a free car park full stop. richiepooh
  • Score: 12

2:05pm Fri 15 Aug 14

foggy says...

This new scheme has nothing to do with improving the existing system and everything to do with generating extra cash. These ruthless car park fraudsters have recently been exposed as targeting cancer patients and the elderly in particular. They have no morals and Warrington Hospital senior managers should be ashamed. Our two MP's should speak against this scheme and demand it be scrapped.
This new scheme has nothing to do with improving the existing system and everything to do with generating extra cash. These ruthless car park fraudsters have recently been exposed as targeting cancer patients and the elderly in particular. They have no morals and Warrington Hospital senior managers should be ashamed. Our two MP's should speak against this scheme and demand it be scrapped. foggy
  • Score: 9

2:48pm Fri 15 Aug 14

Pauline McEwan says...

I have to attend the hospital on a regular basis and, as I am only on sick pay of £144 fortnightly, can't afford to pay the £3 every time as I don't know how long I'm going to be in for. One time I was only in 15 minutes but still paid the £3. This isn't the NHS it's the government letting other companies take over the parking at hospitals. Why should sick people have to pay to go to the hospital, would cost the NHS more if they just phoned for an ambulance service
I have to attend the hospital on a regular basis and, as I am only on sick pay of £144 fortnightly, can't afford to pay the £3 every time as I don't know how long I'm going to be in for. One time I was only in 15 minutes but still paid the £3. This isn't the NHS it's the government letting other companies take over the parking at hospitals. Why should sick people have to pay to go to the hospital, would cost the NHS more if they just phoned for an ambulance service Pauline McEwan
  • Score: 4

3:07pm Fri 15 Aug 14

J H Wise says...

I notice that one of these machines has been installed at the disabled bays to the front of A&E, may I ask if the disabled will now be asked to pay? This is only a question, not the start of a debate as I do not have a problem with a FAIR/SMALL charge, but do have a problem with the very limited disabled spaces. Most disabled require a wider space due to requiring the car door to be opened to its total extent, and I for one will not squabble over a small charge, but these charges are exorbitant especially when you are a frequent user of the hospital.
Also its free in other countries within the British Isles !!!!
I notice that one of these machines has been installed at the disabled bays to the front of A&E, may I ask if the disabled will now be asked to pay? This is only a question, not the start of a debate as I do not have a problem with a FAIR/SMALL charge, but do have a problem with the very limited disabled spaces. Most disabled require a wider space due to requiring the car door to be opened to its total extent, and I for one will not squabble over a small charge, but these charges are exorbitant especially when you are a frequent user of the hospital. Also its free in other countries within the British Isles !!!! J H Wise
  • Score: 3

4:10pm Fri 15 Aug 14

MrWhite says...

As stated above you do not have to pay, please please do not give these companies your money as they have no legal power all they can do is send letters.
As stated above you do not have to pay, please please do not give these companies your money as they have no legal power all they can do is send letters. MrWhite
  • Score: 2

6:29pm Fri 15 Aug 14

ak1991 says...

Staff members have to pay to park too not just patients if they do not display the correct permit they are also fined.
Staff members have to pay to park too not just patients if they do not display the correct permit they are also fined. ak1991
  • Score: 4

7:32pm Fri 15 Aug 14

ChristoB says...

Very sad the Trust Management feel it necessary to introduce such a punitive system. I'm not aware of any 'organizations' responsible for administering these parking charge schemes who enjoy a good reputation in fact they appear to be invariably cowboys.
If the Trust are really serious about using the income to improve 'travel facilities' perhaps they could elaborate as to exactly what form these improvements will take and issue regular meaningful reports detailing improvements they have implemented including monies received from parking charges and how that money has been sent.
Very sad the Trust Management feel it necessary to introduce such a punitive system. I'm not aware of any 'organizations' responsible for administering these parking charge schemes who enjoy a good reputation in fact they appear to be invariably cowboys. If the Trust are really serious about using the income to improve 'travel facilities' perhaps they could elaborate as to exactly what form these improvements will take and issue regular meaningful reports detailing improvements they have implemented including monies received from parking charges and how that money has been sent. ChristoB
  • Score: 3

12:30pm Sun 17 Aug 14

sirbobof? says...

Just park nearby and walk if you are able to, i never ever park on there.
Just park nearby and walk if you are able to, i never ever park on there. sirbobof?
  • Score: 2

10:40am Mon 18 Aug 14

nextdoor says...

Freeborn John wrote:
These expensive ANPR machines were put in to stop people giving a ticket with time left on it to someone who had just arrived as they were leaving, a common practice which the sharking NHS bean counters obviously couldn't allow. Better to extort money from a second, even third visitor, for use of the exact same parking space that the first person had already paid for. At least Dick Turpin wore a mask.
Walton Gardens have a similar scheme where you have to put your reg numbers in. £3 odd to park there on a weekend/bank holiday!
[quote][p][bold]Freeborn John[/bold] wrote: These expensive ANPR machines were put in to stop people giving a ticket with time left on it to someone who had just arrived as they were leaving, a common practice which the sharking NHS bean counters obviously couldn't allow. Better to extort money from a second, even third visitor, for use of the exact same parking space that the first person had already paid for. At least Dick Turpin wore a mask.[/p][/quote]Walton Gardens have a similar scheme where you have to put your reg numbers in. £3 odd to park there on a weekend/bank holiday! nextdoor
  • Score: 0

1:10pm Mon 18 Aug 14

Pauline McEwan says...

ak1991 wrote:
Staff members have to pay to park too not just patients if they do not display the correct permit they are also fined.
No they don't ak1991, they have passes as I saw on the sign round the back when I went for a scan. All staff are issued with them
[quote][p][bold]ak1991[/bold] wrote: Staff members have to pay to park too not just patients if they do not display the correct permit they are also fined.[/p][/quote]No they don't ak1991, they have passes as I saw on the sign round the back when I went for a scan. All staff are issued with them Pauline McEwan
  • Score: 0

1:11pm Mon 18 Aug 14

Pauline McEwan says...

sirbobof? wrote:
Just park nearby and walk if you are able to, i never ever park on there.
sirbobof where can you park nearby cos I'm more than happy to do that as I can walk there but would leave here a bit earlier to do that rather than pay companies like this
[quote][p][bold]sirbobof?[/bold] wrote: Just park nearby and walk if you are able to, i never ever park on there.[/p][/quote]sirbobof where can you park nearby cos I'm more than happy to do that as I can walk there but would leave here a bit earlier to do that rather than pay companies like this Pauline McEwan
  • Score: 0

3:49pm Mon 18 Aug 14

Zenith77 says...

Pauline McEwan wrote:
ak1991 wrote:
Staff members have to pay to park too not just patients if they do not display the correct permit they are also fined.
No they don't ak1991, they have passes as I saw on the sign round the back when I went for a scan. All staff are issued with them
Actually the staff have to pay for the passes! It gets taken from their wages automatically, failure to pay does indeed get them issued with a fine.
[quote][p][bold]Pauline McEwan[/bold] wrote: [quote][p][bold]ak1991[/bold] wrote: Staff members have to pay to park too not just patients if they do not display the correct permit they are also fined.[/p][/quote]No they don't ak1991, they have passes as I saw on the sign round the back when I went for a scan. All staff are issued with them[/p][/quote]Actually the staff have to pay for the passes! It gets taken from their wages automatically, failure to pay does indeed get them issued with a fine. Zenith77
  • Score: 0

4:24pm Mon 18 Aug 14

MrWhite says...

Zenith77 wrote:
Pauline McEwan wrote:
ak1991 wrote:
Staff members have to pay to park too not just patients if they do not display the correct permit they are also fined.
No they don't ak1991, they have passes as I saw on the sign round the back when I went for a scan. All staff are issued with them
Actually the staff have to pay for the passes! It gets taken from their wages automatically, failure to pay does indeed get them issued with a fine.
It is a invoice for a non existent service, not a fine, they don't have to pay it.
[quote][p][bold]Zenith77[/bold] wrote: [quote][p][bold]Pauline McEwan[/bold] wrote: [quote][p][bold]ak1991[/bold] wrote: Staff members have to pay to park too not just patients if they do not display the correct permit they are also fined.[/p][/quote]No they don't ak1991, they have passes as I saw on the sign round the back when I went for a scan. All staff are issued with them[/p][/quote]Actually the staff have to pay for the passes! It gets taken from their wages automatically, failure to pay does indeed get them issued with a fine.[/p][/quote]It is a invoice for a non existent service, not a fine, they don't have to pay it. MrWhite
  • Score: 0

4:36pm Mon 18 Aug 14

sirbobof? says...

Pauline McEwan wrote:
sirbobof? wrote:
Just park nearby and walk if you are able to, i never ever park on there.
sirbobof where can you park nearby cos I'm more than happy to do that as I can walk there but would leave here a bit earlier to do that rather than pay companies like this
Go down the road at the side of the Brooklands pub (think its called lexden street) to the very bottom and there is a community centre there and it has a free car park, that's where i park if ever i go the hospital.
[quote][p][bold]Pauline McEwan[/bold] wrote: [quote][p][bold]sirbobof?[/bold] wrote: Just park nearby and walk if you are able to, i never ever park on there.[/p][/quote]sirbobof where can you park nearby cos I'm more than happy to do that as I can walk there but would leave here a bit earlier to do that rather than pay companies like this[/p][/quote]Go down the road at the side of the Brooklands pub (think its called lexden street) to the very bottom and there is a community centre there and it has a free car park, that's where i park if ever i go the hospital. sirbobof?
  • Score: 0

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