Disney apologise over cardboard cut-out Doc McStuffins

Disney apologise over cardboard cut-out Doc McStuffins

Disney apologise over cardboard cut-out Doc McStuffins

Disney apologise over cardboard cut-out Doc McStuffins

First published in News
Last updated

ANGRY parents have slammed a Disney event at Toys ‘R’ Us which claimed youngsters could ‘meet their favourite characters’ from TV show Doc McStuffins.
Many mums and dads contacted the Warrington Guardian after queuing for the event at Toys ‘R’ Us only to find a cardboard cut-out and staff dressed in doctor’s coats.
Youngsters who had queued were dressed in a doctor’s tunic and invited in to ‘Doc’s clinic’ to examine their patient ‘Big Ted’.
One angry parent said: “I’m so disappointed in Toys ‘R’ Us.
“We queued for two hours with children to be told there was no characters from the show just some people in white coats who have no part in the show.
“It was false advertising and there are many children upset.”
A Disney UK spokesman said they were sorry for the ‘confusion’.
He added: “The enjoyment experienced by guests at our events is of paramount importance to us and we will take all feedback into consideration for future events.
“This free event offered young children the chance to dress up as Doc and perform their own five-minute check-up and we hope they found it to be a fun and engaging experience.”

Comments (9)

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11:01am Wed 12 Feb 14

mrwolf says...

Taken from the WG's original article:
"Children can step into the world of ‘Doc’s check-up clinic’ during the free event on Tuesday from 11am to 5pm at Toys ‘R’ Us, Europa Boulevard, and dress up in a doctor’s tunic with their very own stethoscope and clipboard in preparation for their training.

Doc fans will then meet their patient, Big Ted, hear about his symptoms and learn how to help make Ted feel better by diagnosing the problem and giving a recommended treatment".

Why are people complaining? The event sounds like it was described as it actually occurred?? Moral of the story never PRESUME and actually read all information properly. #nosympathy
Taken from the WG's original article: "Children can step into the world of ‘Doc’s check-up clinic’ during the free event on Tuesday from 11am to 5pm at Toys ‘R’ Us, Europa Boulevard, and dress up in a doctor’s tunic with their very own stethoscope and clipboard in preparation for their training. Doc fans will then meet their patient, Big Ted, hear about his symptoms and learn how to help make Ted feel better by diagnosing the problem and giving a recommended treatment". Why are people complaining? The event sounds like it was described as it actually occurred?? Moral of the story never PRESUME and actually read all information properly. #nosympathy mrwolf
  • Score: 15

11:08am Wed 12 Feb 14

Curious_72 says...

For gods sake, get a grip! There are far worse things going on!!
For gods sake, get a grip! There are far worse things going on!! Curious_72
  • Score: 10

1:37pm Wed 12 Feb 14

heresmy2pence says...

Actually Mr Wolf you have ommited to include all the details from the guardian advert to bias your argument.

The headline
'Meet Disney star at Toys R Us'
And leading Paragraph
'LUCKY youngsters can meet their favourite characters from Disney show Doc McStuffins after Warrington has been chosen as the only destination in the north west for the TV programme’s UK tour.'

are very, very misleading I would certainly expect to see a physical character based on this info and and i wonder was this sensationalist reporting by the guardian? where did this wording come from????

Poor kids queuing up to meet a character and all they get is a cardboard cut out someone should be reprimanded for this stunt!!!!
Actually Mr Wolf you have ommited to include all the details from the guardian advert to bias your argument. The headline 'Meet Disney star at Toys R Us' And leading Paragraph 'LUCKY youngsters can meet their favourite characters from Disney show Doc McStuffins after Warrington has been chosen as the only destination in the north west for the TV programme’s UK tour.' are very, very misleading I would certainly expect to see a physical character based on this info and and i wonder was this sensationalist reporting by the guardian? where did this wording come from???? Poor kids queuing up to meet a character and all they get is a cardboard cut out someone should be reprimanded for this stunt!!!! heresmy2pence
  • Score: 12

1:57pm Wed 12 Feb 14

mrwolf says...

heresmy2pence wrote:
Actually Mr Wolf you have ommited to include all the details from the guardian advert to bias your argument.

The headline
'Meet Disney star at Toys R Us'
And leading Paragraph
'LUCKY youngsters can meet their favourite characters from Disney show Doc McStuffins after Warrington has been chosen as the only destination in the north west for the TV programme’s UK tour.'

are very, very misleading I would certainly expect to see a physical character based on this info and and i wonder was this sensationalist reporting by the guardian? where did this wording come from????

Poor kids queuing up to meet a character and all they get is a cardboard cut out someone should be reprimanded for this stunt!!!!
Its not misleading??? And you’re right it does state “'Meet Disney star at Toys R Us'” but fails to stipulate WHICH character and as the giant teddy patient was there, who I believe is a star of the show you have no grounds for complaint. This was a free event I presume??? WHAT DO YOU WANT FOR FREE?????? PS sorry to break this to you but it wouldn’t actually be the real doc mcstuffin I’m guessing more of a toys r us employee in a costume.

Hope this helps
[quote][p][bold]heresmy2pence[/bold] wrote: Actually Mr Wolf you have ommited to include all the details from the guardian advert to bias your argument. The headline 'Meet Disney star at Toys R Us' And leading Paragraph 'LUCKY youngsters can meet their favourite characters from Disney show Doc McStuffins after Warrington has been chosen as the only destination in the north west for the TV programme’s UK tour.' are very, very misleading I would certainly expect to see a physical character based on this info and and i wonder was this sensationalist reporting by the guardian? where did this wording come from???? Poor kids queuing up to meet a character and all they get is a cardboard cut out someone should be reprimanded for this stunt!!!![/p][/quote]Its not misleading??? And you’re right it does state “'Meet Disney star at Toys R Us'” but fails to stipulate WHICH character and as the giant teddy patient was there, who I believe is a star of the show you have no grounds for complaint. This was a free event I presume??? WHAT DO YOU WANT FOR FREE?????? PS sorry to break this to you but it wouldn’t actually be the real doc mcstuffin I’m guessing more of a toys r us employee in a costume. Hope this helps mrwolf
  • Score: -6

2:46pm Wed 12 Feb 14

ChrisNJ says...

just for the record i watch this programme with my daughter as my daughter loves it, and the teddy is not a character in the show. its a good job we chose not to tell our daughter doc would be there as she would of been very upset, dont understand why someone couldnt dress up in a costume...
just for the record i watch this programme with my daughter as my daughter loves it, and the teddy is not a character in the show. its a good job we chose not to tell our daughter doc would be there as she would of been very upset, dont understand why someone couldnt dress up in a costume... ChrisNJ
  • Score: 4

5:20pm Wed 12 Feb 14

LennieB says...

Ref: Mr Wolf

#Idiot
Ref: Mr Wolf #Idiot LennieB
  • Score: -1

9:37am Thu 13 Feb 14

mrwolf says...

LennieB wrote:
Ref: Mr Wolf

#Idiot
Fantastic input to the conversation i Presume you have a limited vocab and typing ability judging from your of use to no one comment.
[quote][p][bold]LennieB[/bold] wrote: Ref: Mr Wolf #Idiot[/p][/quote]Fantastic input to the conversation i Presume you have a limited vocab and typing ability judging from your of use to no one comment. mrwolf
  • Score: 0

1:03pm Fri 14 Feb 14

heresmy2pence says...

Mr Wolf - There's an old adage:-
Better to remain quiet and thought of a fool than to open your mouth and remove all doubt
Your bitter argument carries no weight and last time i checked cardboard cut outs don't do 'tours'
Mr Wolf - There's an old adage:- Better to remain quiet and thought of a fool than to open your mouth and remove all doubt Your bitter argument carries no weight and last time i checked cardboard cut outs don't do 'tours' heresmy2pence
  • Score: 3

8:57pm Sat 15 Feb 14

HappyMisery says...

Same old story from Toys R Us. They advertise these events and its almost always ends in bitter disappointment for the kids. We queued from 11.45 until 2pm to see the Minions at Toys R Us and didnt get to see them, because "they are an external company and the employees can only be in costume for short amounts of time". They advertised that the kids could meet them from 9am to 5pm without mention of breaks - certainly not for over 2 hours at a peak time on a Saturday.

The attitude of Toys R Us made it worse, with the manager basically refusing to acknowledge that Toys R Us were even involved. I now take an extra 15 minutes down the M62 and shop at Smyths instead. Much better staff and atmosphere for kids.
Same old story from Toys R Us. They advertise these events and its almost always ends in bitter disappointment for the kids. We queued from 11.45 until 2pm to see the Minions at Toys R Us and didnt get to see them, because "they are an external company and the employees can only be in costume for short amounts of time". They advertised that the kids could meet them from 9am to 5pm without mention of breaks - certainly not for over 2 hours at a peak time on a Saturday. The attitude of Toys R Us made it worse, with the manager basically refusing to acknowledge that Toys R Us were even involved. I now take an extra 15 minutes down the M62 and shop at Smyths instead. Much better staff and atmosphere for kids. HappyMisery
  • Score: 0

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