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Government complaints champion hits Warrington
2:00pm Thursday 24th October 2013 in News
THE Government’s ‘complaints champion’ Oliver Letwin has been hearing from a Warrington based company dealing with the nation’s complaints over energy, communications and property.
The Conservative MP for West Dorset joined forces with Warrington South MP David Mowat to visit Ombudsman Services, based on Greenall Avenue, Latchford.
And there he heard how the service works to help resolve consumer complaints and keep businesses up-to-date with issues of concern - something Mr Letwin is hoping to see brought in for public sector work.
He said: “Complaints can be a way of improving a system. The ombudsman are a very valuable part of the story. I’m sure big companies have to benefit from that.
“The ambition I have is that the public sector should more than just resolve complaints but actively investigate matters and work out where in the public sector things are going wrong and to have proactive systems of putting things right.”
Mr Letwin also heard how a new European Union Directive could have mean a big expansion for the not-for-profit service.
It would see all consumer purchases open to an ombudsman style complaints system - meaning far more complaints to deal with.
Lewis Shand Smith, chief ombudsman, said: “If one ombudsman was to do this then we reckon for here in Warrington we would be dealing with 10 times the number of complaints we are now and taking 10 times as many people on. We reckon we could see in the region of 2,000 roles needed.
“We have 200 staff and that number had trebled in three years.
“The growth has already started.”
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