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Daughter waited seven hours to see a doctor then died
6:00am Thursday 10th October 2013 in News
A FAMILY have said they are livid after their daughter waited seven hours to see a doctor and then died before her blood test results had come back.
Mandy Shaw, from Orford, was admitted to Warrington Hospital on February 15 this year with possible liver failure around 11pm but did not see a doctor until 6am the following day and died less than two hours later.
Her family believe the 46-year-old could still be with them if bloods were taken earlier and if a note from her doctor had not been lost, as documented in a post-mortem report they have seen.
They have decided to speak out after the Warrington Guardian reported in May an inquest heard Geoffrey Thompson had died waiting eight hours to be seen by doctors and last week grandma Joan Callaghan had been waiting seven months for a response to a complaint after wrongly being diagnosed with cancer.
Mum Sandra Lloyd, aged 66, said: “It’s unbelievable.
“They called us after she had died but only told us once we had got to the hospital.
“I’ve worked for the NHS for 20 years and I know money is tight and there’s more patients but I’m not sure if the health service can carry on like this.
“The compassion and empathy seems to have gone and it feels like we’re always chasing them.
“They told us they had changed procedures since Mandy’s death but we have seen stories in the paper where they have said the same thing before and look what’s happened.”
Described as a bubbly grandma and mum-of-two, Mandy started drinking heavily following her divorce but her family proudly said she had not touched a drink for the last three years.
Her GP called for an ambulance after identifying shortness of breath and Mandy looking generally unwell but had to wait four hours for it to arrive.
A doctor finally saw her and ordered a blood test after she had been in hospital for seven hours.
They have since had a meeting with hospital bosses who said they had changed procedures and should have phoned the family immediately when Mandy was critical.
Sister Gemma Lloyd said: “We feel people need to know as what if this happened to someone who doesn’t have anyone to ask questions?
“When they told me my sister had died I had to run out of the room.
“I used to see her every day and she was just getting back to how she was.
“People said she always had a smile on her face no matter what.”
A hospital spokesman said: “We have met with the family to talk through this case and to try to help to reassure them about Mandy’s care and answer any further questions that they have.
“We are very sorry for their loss and will be sharing our full report with them that addresses other questions they asked, but can assure them that Mandy was monitored, cared for and observations were carried out by nursing staff throughout her time in hospital.
“She was cared for by medical staff before she suddenly became more unwell and they did everything possible to help her.”
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