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Humiliation for man stopped from using Warrington Museum toilet
1:20pm Thursday 21st March 2013 in News
A 79-YEAR-OLD man says he was left feeling humiliated after staff stopped him from using a toilet in Warrington Museum.
William Newton, of Mersey Street, suffers from prostate problems and said he desperately needed to go after being sat in the library.
But he was disgusted when a member of staff stopped him from going up the stairs to the toilet at Warrington Museum which caused him to ‘mess himself’ on the way home.
The retired masseur said: “It was extremely humiliating and embarrassing and the member of staff showed no humanity.
“I hope making people aware of what’s happened will lead to something being done about it.
“She said ‘you can’t go in’ and then ushered me out which is putting it mildly.
“I’m nearly 80 with health problems and I don’t want anyone else to go through that.”
A Culture Warrington spokesman said they regretted any distress caused.
He added: “Culture Warrington allow members of the public to access the toilet facilities at the museum as there is currently no provision for customers at Warrington library.
“On this occasion the museum building was being closed down by staff who spoke with the gentleman and they were not initially made aware of the gentleman's health issues.
“Culture Warrington are liaising with LiveWire Warrington who manage Warrington library to find a solution to the provision of toilet facilities for library customers when the museum is closed. “Culture Warrington will work with members of staff to ensure that in future we are meeting our customers’ needs.”