A COURSE run by Warrington Collegiate aimed at giving contact centre skills has been declared a success.
All the students taking the BTEC Level two course have passed and have also been offered work with Golden Gates Housing Trust and General Insurance Distribution Ltd or gone on to further study and support with Golden Gates Direct.
Collegiate tutor and course leader, Mel Cooke said: “All these students were returning to learn, having either been out of work for some time or not been able to find employment after fulltime education.
“They faced a real challenge as being out of work, even for a short time can be really demoralising and damaging to your confidence.”
The students trained in a simulated work environment covering all aspects of call centre work from telephone banking to telesales.
Mel added: “This is a fantastic result for the students. I remember them as very quiet to start, but as the course progressed and they developed new skills they have grown in confidence and self-belief.”
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here