A DAUGHTER is distraught she still has not found out how her mum dislocated her shoulder at Callands Care Home.

Maureen Bevin died aged 69 on Boxing Day and while daughter Carol says she knows her mum did not die of a broken shoulder, she feels the incident contributed to her death and is looking for answers.

The 44-year-old, from Orford, said: “It’s killing me and I want to know what happened to my mum.

“She was a vulnerable woman who was helpless and couldn’t tell me what had happened.”

Maureen had been living at the Callands Road home for six years after being diagnosed with vascular dementia aged 56.

She was taken to hospital on December 6 after staff told her daughter they had noticed a bruise and had monitored her for six hours.

Carol later had a meeting with staff to find out how her mum’s shoulder had been dislocated but was told ‘they would need a crystal ball to find out’.

She added: “One of the nurses at the hospital told me my mum had arrived in a jumper so somebody must have dressed her with a broken shoulder and it must be common sense not to do that.

“Then the meeting was more about confirming she had dislocated her shoulder, not what had happened before that.

“They didn’t even know someone had put a jumper on her so there couldn’t have been a proper investigation at that stage.”

Police confirmed they had been called by the Warrington Borough Council safeguarding team, in line with standard procedure after a care home resident is admitted to hospital, and were carrying out a ‘full and thorough review’.

Joe Blott, executive director of neighbourhood and community services at the council, said: "Ensuring the provision of safe, quality care services in Warrington is paramount for the council and our partner agencies and I would like to offer my reassurances that this matter is being treated seriously.

“A full safeguarding investigation led by the police was initiated last month and that process is still ongoing.

“The home is co-operating fully with that process and to ensure high standards of care for vulnerable residents are maintained.”

A HC-One spokesman for the home said: “The health, safety and wellbeing of all those we support are our top priorities.

“We take matters of this kind extremely seriously. As soon as this issue was discovered, we immediately sought appropriate medical care and notified Warrington Borough Council Safeguarding and the Care Quality Commission.

“We have and will continue to cooperate fully with all those involved with the investigation.

“We can also assure residents and their families that we were fully compliant on our last CQC report. We are confident that we are delivering a high level of care.”